It’s one of the most popular banking services in the country, but Halifax is facing an outage on Friday.
According to DownDetector, the problems started at around 11:00 BST and are affecting more than 1,000 users across the UK.
Of those who reported issues, 52 per cent were with mobile banking, 31 per cent with online banking and 16 per cent with mobile login.
Many affected customers headed to X (Twitter) to share their experiences, with one saying: ‘@HalifaxBank the Halifax App is not working properly.’
Another posted: ‘@HalifaxBank mobile and online web banking seem to be offline, both give an error when trying to login.’
A third said: ‘Apparently MASSIVE problems with the HALIFAX online banking App today. Another outage? Cyber attack? Putinesque sabotage?
‘Anyone else noticed these problems?’
While a fourth said: ‘@HalifaxBank your apps not working your lines go dead when trying to connect to an agent what the helll is going on.’
Halifax is a British banking brand operating as a trading division of Bank of Scotland, owned by Lloyds Banking Group
According to DownDetector, the problems started at around 11:00 BST Friday and are affecting more than 1,000 users across the UK
DownDetector shows affected people all over the country, from London to Manchester, Liverpool, Hull and Edinburgh
Yet another user said: ‘@HalifaxBank, the app doesn’t seem to be working, goes to authenticate, and then comes up with failed!’
On X, the official Halifax account was replying to those affected, giving advice such as: ‘Please make sure your phone and app are up-to-date and restart your device.’
It continued: ‘If you are still having this issue, you can try the website online banking as a possible workaround and try again later.’
Another reply from Halifax said: ‘Can you please try force closing the app and signing in again? If this doesn’t work, can you please try switching between Wi-Fi and mobile data?’
DownDetector gets network status updates from social media platforms, reports submitted to its website and other sources around the web.
The service shows affected people all over the country, from London to Manchester, Liverpool, Hull and Edinburgh.
In an official statement, a Halifax spokesperson said: ‘Our app and online banking are up and running. We know it took customers a bit longer than usual to get logged on for a short time this morning, with customers able to do so after waiting a few extra moments, or giving it another try.’
It’s unclear what the cause of Friday’s disruption is; MailOnline has contacted Lloyds Banking Group which owns Halifax for more information.
Many affected customers headed to X (Twitter) to share their experiences, with one speculating it could be the result of a cyber attack
‘What the helll is going on’ posted one user. Customers flooded to X (Twitter) to see if others were similarly affected
One commented that Halifax mobile app and online banking seem to be offline and ‘give an error when trying to login’
According to consumer rights advocate Which?, a banking app outage usually results from an IT glitch or a maintenance update.
It advises any affected customers to contact their branch – either by phone or in person, especially if you urgently needed to access your money.
‘These latest IT issues could cause real headaches for thousands of customers – made worse because it’s payday for many of them,’ said Reena Sewraz, Which? retail editor.
‘Some people may miss important bill payments, find themselves unable to pay for essential services or risk going overdrawn, all of which could have serious consequences, including late payment or overdraft penalties or impacting their ability to get credit or borrow money.
‘It’s crucial that all affected banks keep customers updated and move quickly to compensate for any losses that may result from today’s outages.
‘Customers should keep evidence of impacted payments should they need to make a claim.
‘If customers have missed important payments, they should contact the relevant company to ensure they waive any fees incurred.’
