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The eDaakhil platform allows users to file consumer complaints online with the Consumer Commission. The eDaakhil platform allows users to file consumer complaints online with the Consumer Commission.
How to file a consumer complaint?
Were you sold a damaged product? Has your confirmed online order been cancelled? Were you charged more for paper bags at stores? As a customer, you are entitled to proper information about a product’s amount, quality, purity, price, potency, standard, and protection from market abuses. Nonetheless, a huge majority of consumers are unaware of their rights. Nowadays, a consumer can easily file a complaint online.
The eDaakhil online portal, introduced by the National Consumer Disputes Redressal Commission in 2020, simplifies the process by allowing customers to file complaints online at several consumer forums. If the claim is for up to Rs 5 lakh, the case will be heard for free.
What is the eDaakhil portal?
The eDaakhil portal is a quick and easy way to file consumer complaints across all states and union territories. The eDaakhil portal allows for the online filing of consumer complaints with Consumer Commissionsas well asthe payment of complaint costs online.
eDaakhil:
Here’s How To Register and File A Complaint
– Visit the e-Daakhil portal at edaakhil/
– On the homepage, click the ‘Complain’ button in the upper left corner of the screen.
– Register on the portal by entering personal details including name, phone number, email, and address.
– Remember to select a complaint type from the drop-down option based on the amount of your grievance claim.
– Fill out the form with a thorough explanation of your concern. You can write the description in either Hindi or English.
– Attach any supporting documentation for the complaint.
– Enter the captcha code that appears on the screen.
– Click the ‘Submit’ button to submit your complaint.
– After submitting the complaint, you will be given a complaint ID that you may use to track the status of your complaint.
It is important to note that you can pay your court fees online using UPI or net banking. The case will be accepted within 48 hours, and the redress process will commence, lasting one month. You may also monitor the messages conveyed to the brand and consumers.
If you have any problems registering a complaint, you can engage a lawyer to complete the form for you. You can resubmit your complaint using the same login credentials. The court follow-up will be conducted via video conference, and the time and slot will be communicated to your registered phone number and email address.
