- The issues started at around 12:00pm and affected users across the UK
Monzo is finally back online following a two-hour outage that left thousands of Britons unable to send payments.
According to Down Detector, the issues started at around 12:00pm and affected users across the UK.
MailOnline tried to access the Monzo app, and was met with an error message, reading: ‘We’re experiencing issues.
‘Your app will not be fully functional – thank you for your patience.’
Monzo has now confirmed that its systems are back up and running, meaning users can use the banking app as normal.
Monzo is finally back online following a two-hour outage that left thousands of Britons unable to send payments
MailOnline tried to access the Monzo app, and was met with an error message, reading: ‘We’re experiencing issues. Your app will not be fully functional – thank you for your patience’
At the peak of the outage, more than 2,440 issues were logged on Down Detector.
Of those who reported problems, 57 per cent said they were struggling with the mobile app, while 40 per cent said they could not transfer funds.
The remaining three per cent reported issues paying a bill.
Several frustrated users flocked to X (formerly Twitter) to discuss today’s outage.
‘@monzo Is the app down? I have 2 business accounts and 1 personal all are having problems with sending payments? Money been sent not showing up in the other account etc. Been on hold for ages. ?’ one user tweeted.
At the peak of the outage, more than 2,440 issues were logged on Down Detector
Another added: ‘You are broken @monzo. Online payment keeps declining. A quick search on here and there are many others with issues this morning…’
And one vented: ‘I think it’s time to jump ship from @monzo app is constantly not working.
‘Support is basically non-existent (despite paying £15 a month!!) It was a good run, but they’ve finally run it into the ground.’
Speaking to MailOnline, a Monzo spokesperson confirmed that the incident have now been resolved.
It blamed a ‘technical issue’ for the outage, and revealed that it moved to a backup system so that 99.9 per cent of payments could still be processed.
All customers have now been moved back to the normal system.
