NatWest app and online banking go down with hundreds of frustrated customers unable to send payments

Natwest’s app and online banking have gone down, as customers rage about being unable to send payments.

DownDetector – a website which monitors the status of websites – has identified over 1,000 complaints from angry Natwest account holders at around 7am this morning.

The Royal Bank of Scotland (RBS), which is owned by the Natwest Group, is reportedly having tech problems. 

There have been nearly 200 complaints lodged about their online banking service, according to DownDetector.

Natwest customers have taken to X (formerly Twitter) to air their frustrations, with droves of users complaining that they were unable to make any payments. 

DownDetector – a website which monitors the status of websites – has identified over 1,000 complaints from Natwest account holders at around 7am this morning (stock image)

One disgruntled customer penned: ‘Natwest I can’t make a payment to someone via my banking app. 

‘Let’s me get the whole way through, and then when I go to send the payment it says there’s been an error and my session has timed out.’

A second furiously added: ‘Natwest what is going on with your app? 

‘Every time I try to make a transaction it keeps logging me out. Even when trying to approve a transaction. Very frustrating.’

‘This NatWest app is p*****g me off. Just logging me out every 10 seconds,’ quipped another. 

‘I’m actually so fed up of the NatWest app not working.’ a fourth wrote.

‘NatWest are always giving people the worst issues to have on the most important days of the month. Can’t approve online payments with the app being down.’ 

‘Hey @NatWest_Help, your mobile app used to be one of the most reliable on my phone. It’s fast becoming the most unreliable.’

‘So Natwest online banking is down… pay day today and all the bills are due, oh today. Excellent.’

Replying to one begrudged account holder, a Natwest spokesperson said: ‘We’re aware that there is an issue arranging transfers through the app. 

‘We’ve raised this internally and is currently being investigated by our tech team. 

‘I’m afraid we don’t have an exact timeframe on this, but our team are working hard to resolve this.’

The bank has an estimated 19 million customers, who use its services.

MailOnline has approached the Natwest Group for comment. 

This is a breaking news story. Updates to follow.