A major signalling failure at London Waterloo railway station has caused severe disruption, with customers urged not to travel on South Western Railway (SWR) trains.
SWR said the signalling issue has been fixed but has urged passengers not to use its train services “until further notice” with problems expected to continue until at least 16:00 BST.
Passengers have been told they cannot claim money from SWR for taxis but can use their tickets on some other rail or bus services.
The rail operator said engineers were trying to restore the use of the platforms, but “very few trains able to move in and out”.
At one point at London Waterloo 14 platforms were out of use.
Jessica Halstead, who was trying to travel with her two children told the BBC she was feeling “frustrated” after waiting around for over an hour on the station concourse.
“It’s quite hard trying to entertain children on a station platform…do I need to get them some lunch, when will the train go? It’s pretty disruptive,” ,” Ms Halstead said.
“At what point do you just turn around give up?”
Network Rail said: “While we are hoping to restore some services later in the day, these are still likely to be subject to delays and alterations.
“Customers should please check back for updates. We are very sorry for the disruption to journeys this morning.”
The incident was reported at around 05:30, according to National Rail.
Passengers can use their rail tickets on specified routes with London Buses, Falcon Buses, Stagecoach South, and Morebus operators as well as certain train journeys on the Tube, CrossCountry, Southern and Great Western Railway.
SWR was the first operator brought into public ownership by the Labour government in May, with a second train company, c2c, nationalised by Labour on Sunday.
Operator c2c runs services between London Fenchurch Street and south Essex.
