A shopper called 911 on Walmart over a self-checkout glitch — then claimed the store had ‘robbed’ him.
An employee recalled the incident on Reddit, saying it began with pricing errors on a self-checkout register.
‘This guy came up with a bunch of stuff,’ the worker wrote in a post. ‘He said one item said it was $9.99 on the shelf but was coming up $19.99. We got teamlead to check it out [and] got it fixed for him.’
‘Same thing with another Item. That one we couldn’t change.’
Things really unraveled when the customer made a mistake ringing up avocados.
‘I guess he accidentally hit 999 avocados instead of the nine he intended [and] his total jumped up to over $1300,’ the employee said.
The Reddit user claimed the customer told him to ‘get the f***’ away from him and dialled 911.
However, the customer was in for a surprise after deciding to take on one of America’s largest retailers.
(Stock image only) A male customer claimed Walmart tried to rob him following a self-checkout error
‘This dude creates a whole circus then shows everyone the self checkout screen. We fix it but he still won’t shut up,’ the employee claimed.
By then, asset protection employees were involved and warned the infuriated shopper they would call him a trespasser if he didn’t calm down.
He refused to back down, and after demanding Walmart compensate him for ‘pain and suffering and distress,’ he was kicked out of the store.
‘They do end up trespassing him, and since he won’t leave, his own cops he called put him in handcuffs and take him outside,’ the worker added.
Other Reddit users claiming to be Walmart employees sympathized with the employee over the matter and shared similar work horror stories.
‘Truly unhinged, but you know he absolutely was making a scene intentionally after the second “price correction,”‘ a commenter wrote.
‘I had a customer who was causing a disturbance and making it very hard to work,’ another person revealed.
‘They kept threatening to call the cops. I dialed the number and handed them the phone. It’s amazing how quickly they left…’
Walmart’s self-checkouts have been making headlines for including new gadgets to protect customers from card skimmers
Walmart registers have been a growing nuisance in the eyes of social media users.
The company has been working to ensure customers are safe from card skimmers, and several stores are using gadgets at self-checkout.
Some locations have also removed self-checkout lanes, while its membership-only retailer Sam’s Club axed them out at all stores to explore AI ‘Scan & Go’ technology.
The register changes came after the chain announced its plan to invest $9 billion in store makeovers.
The remodeling began in at least 650 locations, but the company has not revealed if self-checkout changes were part of it.
While the changes were meant to raise customer satisfaction, they were not enough to cheer up shoppers who were furious over price hikes from tariffs.
With prices jumping as much as 80 percent, the retailer was forced to slash about 1,500 US jobs last month on top of the hundreds initiated by the company in 2024.
DailyMail.com has reached out to Walmart for comment about the incident.
